Issues with our upstream network provider is causing intermittent outages. We are having an issue with our upstream network provider which is causing intermittent outages. We are investigating the issue. (08:50 UTC — Jan 10)
We are unable to reach our emergency NOC. We have been attempting to reach the emergency datacenter operations contacts for the past hour without success; there is an issue with their emergency ticketing system. We will have to wait until their non-emergency line is available, which should be at 9 AM EST (ETA 4 hours). (09:56 UTC — Jan 10)
"We are preparing a migration. We do not see a near-term resolution being possible with our upstream network provider and we are preparing to restore service from backups in a new installation. It will take a while, but we are all-hands to address the issue."
We are unable to reach our emergency NOC. We have been attempting to reach the emergency datacenter operations contacts for the past hour without success; there is an issue with their emergency ticketing system. We will have to wait until their non-emergency line is available, which should be at 9 AM EST (ETA 4 hours). (09:56 UTC — Jan 10)