I realized how insanely popular she is when half my workplace stopped working to try to get tickets for her shows on the assigned hour the tickets dropped for a show 5 hours away by car.
40 minutes from identifying the outage to completely rolling out a fix is impressive, gotta hand it to them. I'd love to get a look into their deploy process.
They went through a spectacular system-wide crash a few years ago with Jeffree Starr cosmetics - similar circumstances (despite knowing it was coming, the sale took down storefront and admin for merchants across the platform) and probably learned a few things from that experience. There's some interesting* behind-the-scenes footage on YouTube from that crash: https://www.youtube.com/watch?v=OTCOoVApM_U&t=1811s
*arguable, but I think it's interesting if you've ever been involved in a high stakes ecommerce launch