Lessons learned when development teams engage on major customer escalations

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	Lessons learned when development teams engage on major customer escalations (waynehaber.com)
	1 points by waynesoftware 1310 days ago

1 comments

waynesoftware 1310 days ago

When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.

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