I published my first website in 1998 (when I was 12 years old) and learned early that you have to show your interface to real people when you want to understand how they perceive your concepts and designs.
A few years ago, still working as a Freelance UX Designer, I had to conduct 40+ moderated user tests, which was just so much work and we didn't learn much after 10 sessions. But sometimes you just want this extra level of confidence – or your stakeholders request it.
I was never happy with the solutions out there for unmoderated tests. People rush through the tests and when things get complicated, they stop thinking out loud. In a moderated setup you can remind participants to think out loud again, in an unmoderated setup you can't.
With Solid, you can now create auto-moderated studies, where Anna does the moderation for you. She helps users set up their device (sharing screen, microphone, camera) and talks to users – which feels much more natural for a tester than just reading text. Additionally, Anna reminds testers to think out loud, if they get silent.
We already ran 500+ sessions and can say with confidence that you should run all your unmoderated user tests with Solid – auto-moderated.
We are officially launching now after 6 months in beta.
What do you think about my approach? Happy to get feedback.
It's Anna that moderates the tests for you. That results in better quality since people like to answer to voices, not text. Also, Anna reminds people to think out loud.
Jonas, Founder of Solid User Tests here!
I published my first website in 1998 (when I was 12 years old) and learned early that you have to show your interface to real people when you want to understand how they perceive your concepts and designs.
A few years ago, still working as a Freelance UX Designer, I had to conduct 40+ moderated user tests, which was just so much work and we didn't learn much after 10 sessions. But sometimes you just want this extra level of confidence – or your stakeholders request it.
I was never happy with the solutions out there for unmoderated tests. People rush through the tests and when things get complicated, they stop thinking out loud. In a moderated setup you can remind participants to think out loud again, in an unmoderated setup you can't.
With Solid, you can now create auto-moderated studies, where Anna does the moderation for you. She helps users set up their device (sharing screen, microphone, camera) and talks to users – which feels much more natural for a tester than just reading text. Additionally, Anna reminds testers to think out loud, if they get silent.
We already ran 500+ sessions and can say with confidence that you should run all your unmoderated user tests with Solid – auto-moderated.
We are officially launching now after 6 months in beta.
What do you think about my approach? Happy to get feedback.