We launched Chatwoot a couple of months back in HN and was well received by the community.
### What is Chatwoot?
Chatwoot is an open-source, self-hosted customer engagement suite, built as an alternative to Intercom and Zendesk. With Chatwoot, you can view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
### What's new?
Today we are excited to make 3 major announcements:
1. 2.0 version
2.0 version ships with an updated dashboard that is completely redesigned for a better user experience. This update ships with many new features, including more communication channels, productivity enhancements, better conversations visibility, re-engagement options, etc.
2. Enterprise edition
We will include the features such as customisable dashboards, SLA Management, Agent scheduling software, IP blocklisting etc., suited for large organizations in the Enterprise Edition software. In contrast, Small and medium businesses would continue to use the Community edition. We are making the license update in the repository to include a dual licensing option.
3. Contributor Hall of Fame
The community has been core to our success so far. It is rewarding to see people from different countries and cultures come together for a common goal. Our product supports more than 30 languages right now, and all of it was contributed by the community. We want to honor and extend our gratitude to the people who have put the effort in helping us to make this software better every day. We would be publishing the contributor hall of fame.
We have 2 versions of software. Enterprise edition and the community edition. The repository has a dual license. The /enterprise folder is licensed under a proprietary license whereas everything else is under MIT license
We launched Chatwoot a couple of months back in HN and was well received by the community.
### What is Chatwoot?
Chatwoot is an open-source, self-hosted customer engagement suite, built as an alternative to Intercom and Zendesk. With Chatwoot, you can view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
### What's new?
Today we are excited to make 3 major announcements:
1. 2.0 version
2.0 version ships with an updated dashboard that is completely redesigned for a better user experience. This update ships with many new features, including more communication channels, productivity enhancements, better conversations visibility, re-engagement options, etc.
2. Enterprise edition
We will include the features such as customisable dashboards, SLA Management, Agent scheduling software, IP blocklisting etc., suited for large organizations in the Enterprise Edition software. In contrast, Small and medium businesses would continue to use the Community edition. We are making the license update in the repository to include a dual licensing option.
3. Contributor Hall of Fame
The community has been core to our success so far. It is rewarding to see people from different countries and cultures come together for a common goal. Our product supports more than 30 languages right now, and all of it was contributed by the community. We want to honor and extend our gratitude to the people who have put the effort in helping us to make this software better every day. We would be publishing the contributor hall of fame.
Looking forward for your thoughts and feedback :)