I understand why it would be an impulse buy - it looks like the perfect toy to build, redesign, and play with during lockdown, and even better if you have space and compatible foliage.
There's definitely something nice and relaxing about doing things with your hands; LEGO pieces have a nice feel also and are fun to snap together (but incredibly painful to step on!)
This sounds very much like the fraud/risk part of the business are not correctly joined up with the sales function. LEGO - you should have your guys talk to each other more often... maybe make Fraud/Risk a sign off on sales decisions?
I'm the author and I can tell you that tipping is also very common in Germany (at least in restaurants). The big difference to the US is that 5-10% are considered enough because waiters already get a wage and don't entirely depend on tips. And yes, tipping happens after you already got the service.
I understand why it would be an impulse buy - it looks like the perfect toy to build, redesign, and play with during lockdown, and even better if you have space and compatible foliage.
There's definitely something nice and relaxing about doing things with your hands; LEGO pieces have a nice feel also and are fun to snap together (but incredibly painful to step on!)