Hetzner's Cloud division runs separate from their root server division, it was an acquisition. The night shift can only handle root servers, if a Cloud VM is non-responsive it takes until 7am the next morning (Germany time) for a Cloud engineer to solve the issue. Source: friends run 100s of VMs at Hetzner and had calls with Hetzner's team.
"This is not sponsored in any way and I have received no compensation from Hetzner." But the main comparison is against Digital Ocean "since they are really the servers to beat" and there's referral links on all Digital Ocean links.
That's interesting about the cloud division hours. I've only ever had to deal with Hetzner support for dedicated servers. I should add that to the article.
You're right about the referral link. I've removed it.
Update:
I've added your information to the article. Thanks!
"This is not sponsored in any way and I have received no compensation from Hetzner." But the main comparison is against Digital Ocean "since they are really the servers to beat" and there's referral links on all Digital Ocean links.