I got a single Google WiFi router (home is small enough to not need the mesh) last year to pretty terrible results. I mainly got it for more frequent firmware updates, and easy administration via their phone app (easier to use then my Netgear Nighthawk; i.e. can show my wife how to use it).
Everything worked great with it for the first few months, but then I started getting severe speed drops - specifically I was seeing download rates of 20MBps or less, when I should be getting 350MBps or less. I did all of their recommended troubleshooting (reset router, reset modem, restore to factory settings and reupdate the firmware, move router away from potential sources of interference, etc) and could not solve the issue. I still had my Nighthawk and ended up spending an afternoon testing the two, and the Google WiFi router would consistently drop speeds, while the Nighthawk stayed rock solid.
I ended up just sticking with my Nighthawk and throwing my Google Wifi in a drawer. I was outside their return window, and honestly just had no desire to try and go through Google's customer service (or finding out if it even exists for their WiFi devices). Long story short, it was the worst experience I've ever had with a router and I would hesitate to ever try their WiFi devices again.
Ya know, I'm literally experiencing this right now and It's befuddling. For the past week or so, I've been using fast.com and only from my Macbook Pro do I see the speed drop. My phone on wifi only will maintain 200Mbps++ I'm really mad because it's been seamless until now.
Right, I noticed that too! The weird thing is... it appears to be a new Macbook Pro driver problem. I have a 2013 and I don't see this behavior on that one. Just the 2016. sigh....
I restarted my macbook pro 2016 wifi and I'm getting 50Mbps
I kind of hoped we were past this kind of issue. 5-10 years ago I felt like there were "brand" incompatibilities with home wifi. A specific wifi router would just not connect to a specific type of computer/phone.
I only tested it on a few devices, but I saw the speed drop on my PC, work laptop(a dell), two iPhones, and a PS4. Only device that I couldn't get to drop speed was my iPad. I literally spent multiple evenings for 2-3 weeks running as many tests as I could and was never able to pinpoint it to anything specific.
During my tests, I found a few reddit posts of people experiencing a similar issue. A few people were linking the issue to a firmware update around November/December of 2018, but I couldn't verify since I bought by Wifi device around February of 2019.
I don't think it makes sense if you don't need mesh; the whole point of the thing really is that it is the easiest way to set up a home mesh network (or maybe it isn't, but in the research I did before buying it, it seemed to be the most popular and recommended, which is why I got it even though I was skeptical of buying wifi from google).
I've seen speed drop offs twice in about a year of using it, which is my only problem with it. In both cases they were related to mesh: if located in the room with the main router, I'd still get 100+MBps, but when I was in range of the other AP's, it dropped to ~3MBps and the app was reported the mesh connectivity was poor where it is usually "great". In both cases, I rebooted the AP's (via the app) and it instantly fixed it.
I have a Nighthawk and think the mobile app is pretty simple/useful. I'm curious, what was it the Google offering had that the Netgear didn't offer / do well?
Like God forbid you lose your password and their AI refuses to authenticate you. The Google borg-like organization seems to lack any semblance of humanity.
It can be worse than that. You don't even need to lose your password. You just have to not login for a long time.
For me, I made a one off account using my personal email/domain years ago. I think it might have been for a shared link or something. Google required phone numbers so I gave it one. Haven't logged in since and no longer have that phone number.
I got a shared link to an interview assignment during my recent job search, but much to my surprise, Google wouldn't let me login! Password hadn't changed (I use a password manager). However, Google's AI thinks I'm not me. I can answer everything but the phone txt during their recovery process; I even have the original activation email archived so I know the exact date I made the account. I even dusted off my old old old laptop to try using a "recognized device". No luck. All I get are warning emails from Google saying, "Don't worry! We stopped an unrecognized login attempt!"
I asked for access to be given to another email, but I guess I took too long in trying to dig up old hardware and trusting that Google's recovery process was sane. I got rejected.
I know that during the design of the original Pixel laptop, things like physically powering down and disabling the camera, rather than doing it in firmware was important to the team at Google. I wonder if they have maintained that vigilance.
One presumably pays money for a device with Google's name on it through which all of your network traffic flows, and you're worried about a microphone?
(I well and fully get your point, I'm just amused that, in the bigger scheme of things, a microphone is the problem here.)
People care more about their physical privacy than digital, as they should be. Google snooping on my packets is less intrusive than a camera or microphone in your home, looking/listening at you.
What are you suggesting exactly? Presumably the buyers are happy to have a product with the described features, which include "Google Assistant", which answers to your voice.
Speaker is the standard term. Amazon describes the Echo Dot as a "Smart speaker with Alexa". And this is how Apple describes the HomePod:
"HomePod is a breakthrough speaker that adapts to its location and delivers high-fidelity audio wherever it’s playing. Together with Apple Music and Siri, it creates an entirely new way for you to discover and interact with music at home. And it can help you and your whole family with everyday tasks — and control your smart home — all with just your voice."
I don't really have a lot of trust with Google to deliver a great consumer product in this area. I switched from Alexa to Google Home and just because I'm a GSuite customer, I have lost the ability to access my calendar or set reminders. It's like they just wanted to tick a few boxes to show a cool concept, then forgot to make a well rounded product out of it.
Even on the development side, I got that impression with the first version of Angular, they created the framework but rarely used it on their development.
Which part do you doubt: the assistant or the wifi? I never use the assistant stuff but the wifi is great.
Gsuite accounts never work right with every product google launches, often get features late or never. Many google products have _never_ become available for gsuite accounts.
That's GSuite is at the core a product for enterprise/education, and also has much stricter data policies. Unfortunately, a lot of people use it to turn their domain name into a Gmail inbox. Google should really spin that into a separate product.
This is exactly it. It’s a mix of a consumer product with business product.
Here’s the funny thing though. Security isn’t the real reason why the Google Home can’t access the calendar. You’d think Google Home talking to Google servers would be more secure than Alexa being able to read my calendar with no problem.
Yea, I don't like all-in-one Router/Switch/WAP/Gateway devices anymore either. All of those functions are separate devices at my house. Now the only one of those things that's a PITA to replace is the Router.
> You can get a two pack with one router and one point for $269
No mention of whether it supports 802.11ax. Why are WiFi devices lagging in speed advancements so much?
I ended up purchasing a second hand AirPort Extreme because it’s still one of the best performing 802.11ac devices (in my anecdotal experiences of running a lot of clients)... and it’s OLD!
It does not support ax/wifi-6 and doesn't even have a dedicated backhaul channel between APs. This is overpriced garbage with 5 year old tech. The only thing "new" about it is they crammed an assistant in it. I am extremely disappoint.
Without supporting ax/WiFi-6 I 100% agree that this is an absolute garbage purchase. I’ve been looking to upgrade over the past few months and this has seriously missed the mark.
My experience with the AirPort Extreme has been terrible to say the least. Over the years I have gone through 4 of them due to some poor design with the hardware. Usually is was the fan failing which caused a massive slowdown to the point where it's not usable. I took it into the Apple Store, they couldn't find the problem, I made a big stink and they gave me a new one. That one survived for another 6 months and failed in the same way.
I switched to Ubiquiti and won't look back. It's cheaper, enterprise grade hardware. If you know anything about networking, setting up the environment isn't that big of a deal, but is definitely a deterrent for some.
ax is mostly about efficiency, not speed. While it has a much higher peak data throughput that’s often not realized anyway, so somewhat irrelevant.
ax really doesn’t do much for most home networks. In a small network, 802.11n will provide all the throughput necessary to stream most things at 4K. And few people even have a connection faster than ac allows.
ax provides faster speeds for highly congested networks, as well as better battery life for phones. That’s mostly what it’s about. It’s unlikely you’d see a difference between ac or ax on a small home network.
I think it’s safe to say the HN crowd is a little different than most. For me personally I have gigabit and work from home periodically. I’ll regularly saturate my wireless.
True. I need mesh WiFi for my home because it's very long, and I have been waiting for like two years for mesh devices with 802.11ax to come out, as I want the best possible speed and coverage and don't want to spend hundreds of euros in devices that will be obsolete in a few years. And at the moment, nothing seems to have been released, just announcements for the future...
At the end I may run out of patience and just look for something second hand.
What’s the maximum speed people are getting in the real world with 802.11ax? I have gigabit internet up/down with an 802.11ac router and I’m getting 420-440 u/d right under the router from both my iPhone and my laptops with 802.11ac.
I got an 802.11ac access point before I got any clients. Either the chicken or the egg has to be first, and I don't replace my router together with my laptop/phone. I've had the same router for at least five years and only got a new one from the ISP because our current one didn't support IPTV. The old one is still in use elsewhere in the house as additional access point and is probably almost ten years old now.
Somewhere in a router's lifespan, someone in my household will buy a new Wi-Fi client. If I need to get a new router, I might as well buy one that I don't regret and want to replace within its components' lifespan.
Any device like this is an intrusion in the user's home (that the users agrees to), and it seems to me that Google is one of the companies that has the most respect for users' privacy.
Yes they collect a lot of data, but 1) that's exactly what allows them to provide the services that their users want, 2) they are very transparent about it (see My Activity), and 3) they seem to take security more seriously than the competition.
I am less likely to buy a Nest-branded device, now that it's owned by Google. Similarly, I won't buy a Ring device, now that it's owned by Amazon. Sadly, I'm sure folks with leanings like these are the tiny minority of customers, so the market probably won't feel the impact of this preference.
I do my best to support the companies that respect privacy, and I make sure my own startup's products give our customers the privacy that I would want for myself.
I wish there was a certification or something, sort of like b-corp, that could indicate that a product doesn't gather any personal data (as opposed to just being GDPR-compliant, which allows collection but imposes various processing/deletion requirements).
I have stubbornly not migrated. I expressly advise people who value their privacy to not to get NEST now for this reason.
EcoBee is a great HomeKit-aware thermostat and you don't need to sign up to their account to use it (although it'll keep nagging you to, it's not required).
Isn't it getting incredibly slow updates anyway? I mean, examining the release notes[1] suggests that there's not been an update since June, and there was a 1 year gap between the last two updates. So: Google behaving according to form, really.
I bet they're just going to EOL it. It's been pointed out here by several Xooglers that Google engineers tend to focus only on launching new products in order to get promoted. This looks like it was built by a different group (Nest) within google.
Extrapolating from the 3-year update guarantee Google offers for the Pixel line, and the October 2016 launch date of Google WiFi... I don't think you should get your hopes up, sadly.
Anyone know why they changed it so that you now need a router + repeater, rather than every point being a router and repeater like Google Wifi was? That was much simpler - all units interchangeable. Cost reduction maybe?
Most likely it was cost reduction to meet competitors. The router needs to do more work handing packets than just store and forward (which is basically all the mesh nodes have to do with packets).
The D-Link Covr series and the Amplifi are probably the best direct competitors for this. Neither require a cloud subscription to work either. Both have "tri-band" which basically just means they actually have a dedicated radio to use as a backhaul (which this doesn't).
The Covr is ~$200 for 2 units and Amplifi is about ~$340 for three units so this is more expensive already than either of what I think of as its direct competitors. The only "feature" that this has the others don't is Google Assistant and in my book the lack of it is a win.
I've personally used the Covr mesh nodes and they're pretty solid and easy to use.
I bought Google Wifi because I wanted a mesh wifi network and I expected their firmware to reasonably secure. Most of the major router companies have atrocious security records.
I had an ASUS N66U for over five years. It was released in 2011 [0] and I got rid of it last year for a mesh system. But looking at Asus’ support page, it still gets firmware updates [1] with the most recent in June.
Most reputable vendors put out firmware updates for a long time. Routers should not be disposable consumer devices, I think.
I have this belief both from a security standpoint (frequent updates are important) but also as someone who supports quite a few family members. Switching out routers over the phone is not easy for an 80 year old.
Every consumer router vendor, yes. If you spend a bit more for something in the prosumer line, such as Unifi or pfSense you get updates virtually forever.
That and their support is terrible. I had a google wifi AP die 3 days outside of its 1 year hardware warranty and their support told me, nothing I could do but throw it in the trash. They don’t repair them and wouldn’t replace it for me. Google also doesn’t have a great track record of long term support for hardware devices. Although with Nest division that might be different.
"Don't buy consumer electronics from Google to help them build non-advertising revenue streams, we want to make sure that only DoubleClick is ever profitable."
So we should help a company that is known for gathering as much information on us getting into a different business line all the while giving them the benefit of the doubt that they will not spy on us with those devices ?
Those might be good devices but the downside is simply too dangerous to be ignored so .... Hell no.
I've been using the old Google Wifi system for several years now and its been decent.. with two big caveats
1) I hate the mobile only interface. It's nice to have one, but no desktop interface (unless I run an emulator) is really annoying when trying to manage and monitor the network.
2) You need to have a s-H-s type topology where each satellite connects directly to the main unit. Thankfully most areas of my house are hardwired so I can plug them in, but there are some areas that don't have good coverage that I'd love to chain another satellite to, but its too far for it to reach the hub over wifi (no cable is run), and it doesn't support branching off of another satellite.
For the new system it looks like their solution to #1 is to put the controls into an even worse app...
For item #2, anyone know if it will support s-s-s-s-H chaining?
On a related note.. I actually got into a support chat with them once asking about that and their support rep said it didn't work because my cable modem had nat enabled and if I turned that off it'd work great facepalm. After a lengthy discussion he thanked me for teaching him about networking.
Having to login using a google account is pretty unsettling to me. What happens when I lose access to the account?
Also they now have a verified identity to all my data from my router. I know they will have that anyway given my Gmail sends them the ip, they just have a detailed view of all urls I use and every site I go to and how long i spend there. I bought one and it worked fine but in a few weeks I just couldn’t use it because of this unsettling feeling. Ended up throwing it in the drawer. May be should have returned it instead, oh well.
> Many routers are ugly, which means they get hidden in a closet or cabinet, where the signal is blocked and can be reduced by up to 50 percent.
I never understood why the Apple HomePod didn't have a network-extender functionality. I'm sure it has the necessary hardware, and it would have helped justify the high price. I'm glad to see others are putting these features (smart speaker + wifi extender) together!
I don’t think I’d ever add a box to my home network that sniffed all traffic and sent it to Google, even if they paid me. Even if it had the functions of a Star Trek replicator.
I’m worried enough now that my Nest is doing bad things, but I can set that up on its own network that only it has access to. Giving Google such access to my home network is scary.
The 2X speed increase is just coming from better MU-MIMO adoption, moving to 4x4 on 5G from 2x2. This is pretty old tech. 4x4 MU-MIMO has been available for several years now (since 2016).
Everything worked great with it for the first few months, but then I started getting severe speed drops - specifically I was seeing download rates of 20MBps or less, when I should be getting 350MBps or less. I did all of their recommended troubleshooting (reset router, reset modem, restore to factory settings and reupdate the firmware, move router away from potential sources of interference, etc) and could not solve the issue. I still had my Nighthawk and ended up spending an afternoon testing the two, and the Google WiFi router would consistently drop speeds, while the Nighthawk stayed rock solid.
I ended up just sticking with my Nighthawk and throwing my Google Wifi in a drawer. I was outside their return window, and honestly just had no desire to try and go through Google's customer service (or finding out if it even exists for their WiFi devices). Long story short, it was the worst experience I've ever had with a router and I would hesitate to ever try their WiFi devices again.