And the reason anyone would ever adopt Cisco tech on the basis of being “open” today is? They’re track record indicates that they’ll happily switch to gating security updates on license changes that can spontaneously make you liable for piles of money.

https://github.com/cisco/mindmeld is the code (apache 2.0)

https://www.mindmeld.com/docs/ is the (very comprehensive) Conversational AI Playbook

and https://blogs.cisco.com/developer/mindmeld-ai is the Cisco official annoucement

Dialogue system are still an unsolved problem. This platform as well as other like it, basically all reduced the conversation to a finite state machine, I.e a set of human curated rules. I am little surprise that it is offered for free.