I switched to Lyft after having a verbally abusive driver. Uber support kept giving me canned responses. Finally I got a human over email and asked if I and my wife could be blocked from the driver. They said no, just cancel the ride if I see him again. I don't know what my wife is supposed to do. Lyft has a noticeably higher quality driver base. I highly recommend Lyft.
Holy Moses. That was one crazy driver. In the voicemail, he sounded very unprofessional. Glad the woman in the article was not hurt and Uber reached out to her personally.